In May 2023, Air India launched safety management software called Coruson, as well as BAM (Boeing Alertness Model), a fatigue-mitigation tool integrated into its rostering system, which is used by airlines to create and manage pilot schedules. Coruson, developed by cloud software company Ideagen, centralizes, analyzes, and reports on safety-related data—such as incidents, hazards, and risk assessments. BAM, developed jointly by Boeing and the software company Jeppesen, predicts and manages pilot fatigue by analyzing flight schedules and performance data. These tools were designed to prevent the creation of fatiguing rosters and pairings, Air India CEO Campbell Wilson noted in an internal message to employees. The carrier also introduced two new digital tools for its crew—the Pilot Sector Report app, to help pilots easily submit information on flight performance, incidents, and observations post-flight; and DocuNet, a digital management system that facilitates the storage, retrieval, and sharing of documents (such as flight manuals, training records, and compliance documents).
Despite these measures, the airline was fined by the DGCA in March this year for violating FDTL limits and fatigue management rules. This May, Air India Express cabin staff called in sick en masse to protest against “mismanagement.” This followed a similar protest from the crew, mostly pilots, at Vistara airlines. Both Air India and Vistara are now owned by one of India’s largest conglomerates, the Tata Group, which took over the former from the Indian government in January 2022.
Twenty-five of those who called in sick at Air India Express were terminated. Others were reportedly served an ultimatum. Those sacked were later reinstated by the airline following an intervention by the chief labour commissioner. Nearly a week before, the regional labor commissioner of Delhi had allegedly written to the Tata group chairman pointing to “blatant violations of labour laws” and insisting the legitimate concerns of the cabin crew be looked into. According to CNBC, Vistara employees said the agitation at their end had to do with recent salary updates, which fixed pilot pay at 40 flight hours—down from 70. Protesting first officers claimed that the new salary structure would result in an almost 57 percent pay cut. Under the new terms they would also have to fly up to 76 hours to earn what they were previously earning at 70 hours.
To placate the pilots and get them back to work, management had assured them that salaries for the “extra working hours” would be credited once Vistara was integrated with Air India. At the time, two Air India pilots unions had written to the chairman of the company, saying that such issues were not isolated but systemic. Burnout was the other related issue, with many pilots complaining of inadequate rest and being pushed to their limits.
Captain Singh, a former senior manager at AirAsia, tells WIRED that such effects significantly increase the risk of accidents, but also adversely affect pilot health in the long run. Tail swaps—rushing between different types of aircraft to take off immediately after disembarking from another—have become more prevalent under the 13-hour rules, and can further contribute to exhaustion, as do hasty acclimatization and, most significantly, landing three, four, or more flights consecutively, which Captain Randhawa described as a “severe energy management challenge.”
In the 2024 “Safety Culture Survey” conducted by Singh’s Safety Matters Foundation in July, 81 percent of 530 respondents, primarily medium- to short-haul pilots, stated that bufferless rosters contribute to their fatigue. As many as 84 percent indicated concerns with the speed and direction of shift rotation. “That’s the problem with the new rostering softwares the operators are introducing,” a pilot from a private airline, who requested anonymity, says. “They’re optimizers designed to make pilots work every second of their 13-hour schedule, leaving no breathing room.” The buffer-deficient timetables push pilots to their limits, so any additional pressure—like unpredictable weather—can easily overwhelm them.
Solving this issue with wrist-worn fatigue-measuring devices is contentious. But that isn’t the only problem. A year since they were hyped up, the buzz around fatigue-management tech has all but fizzled out. There have been no updates from IndiGo about the wrist device. Neither IndiGo nor the Thales Group responded to requests to comment.